Bilingual (Japanese/English) IT Helpdesk Support Engineer (TIER 1)
We currently have an opening for Bilingual (Japanese/English) Helpdesk Engineer (TIER 1 level).
This position assesses and troubleshoots computer support problems and resolves problems of users in both English and Japanese. We are looking for self-motivated, team-oriented and highly organized individuals with excellent communication (written & verbal) skills in both Japanese and English. A work location will be at a client’s site in NY/NJ area. In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.
1. Answers questions received by phone calls and e-mails and provides assistance to users in Microsoft Windows OS (XP/Vista/Windows 7), Microsoft Office (for 2003/2007/2010 or 2013), E-mail (Outlook, Lotus Notes etc.), Microsoft Office 365, Adobe Acrobat related, Database (basic skills are OK), and Project Management related (Microsoft Project etc.) software.
KNOWLEDGE AND SKILL REQUIREMENTS:
1. Excellent skills of Microsoft Office products.
REQUIRED EDUCATION AND EXPERIENCE:
1. Bachelor’s Degree in MIS or CIS.
1. Working experience in a Japanese company is a plus.
Only qualified candidates will be considered.
We are an Equal Opportunity Employer.