Title: Helpdesk Tier1
Categories: Outsourcing Dept
Salary: DOE
Location: NY/NJ
Job Information:

Bilingual (Japanese/English) IT Helpdesk Support Engineer (TIER 1)

We currently have an opening for Bilingual (Japanese/English) Helpdesk Engineer (TIER 1 level).


Industry: Computer/IT Services
Annual Salary: DOE
Career Level Required: Less than 1 Year
Experience Required: Entry Level
Education Required: Bachelor’s Degree
Job Type: Employee
Job Status: Full Time


This position assesses and troubleshoots computer support problems and resolves problems of users in both English and Japanese. We are looking for self-motivated, team-oriented and highly organized individuals with excellent communication (written & verbal) skills in both Japanese and English. A work location will be at a client’s site in NY/NJ area. In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.


1. Answers questions received by phone calls and e-mails and provides assistance to users in Microsoft Windows OS (XP/Vista/Windows 7), Microsoft Office (for 2003/2007/2010 or 2013), E-mail (Outlook, Lotus Notes etc.), Microsoft Office 365, Adobe Acrobat related, Database (basic skills are OK), and Project Management related (Microsoft Project etc.) software.
2. Receives reports and revises trouble tickets daily.
3. Various document creation and revising such as manuals and procedures to support daily operation for Helpdesk team.
4. Software installations, configurations, uninstallations for users.
5. Hardware setup, installations and configurations for users.
6. Local and/or Network printer setup.
7. Plan and conducts the user trainings at client site.


1. Excellent skills of Microsoft Office products.
2. Good PC knowledge and skills.
3. Basic Network knowledge.
4. Excellent communication skills – speak, write and read in both English and Japanese at business level.
5. Excellent customer service skills.
6. Strong team orientation skills.
7. Must be authorized to work in the U.S.


1. Bachelor’s Degree in MIS or CIS.
2. Entry level of experience in IT Helpdesk Engineer or a similar position is a plus.


1. Working experience in a Japanese company is a plus.
2. Any Microsoft Certification is a plus.
3. Any Citrix environment experience is a plus.
4. Any involvement of Project Management (Project Life Cycle) is a plus.

Only qualified candidates will be considered.

We are an Equal Opportunity Employer.

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