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Knowledge of Windows OS, MS applications, Basic Networking skill, Virus Software and Notes client |
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Have minimum of 2 years experience working in a Helpdesk environment |
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Maintain a high level of knowledge regarding the clients computing environment |
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Must demonstrate strong sense of urgency regarding solving end-user issues |
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Must have excellent Customer Service skills |
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Have excellent telephone, listening and communication skills |
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Be able to answer questions regarding system errors or usage instruction |
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Must be able to minimize downtime by rapidly diagnosing and resolving problems |
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Be able to track and document information regarding client calls using Remedy call tracking database |
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Maintain a high level of teamwork and communication |
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Have experience working with Customer Relationship Management technology |
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Ability and willingness to work/cover various shifts |
