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Have Excellent personal computer skills with MS-Windows 2000/2003 Server Linux (RDHAT) Novell Netware. Ability to learn additional hardware and software systems |
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Have knowledge of Networking and Domino Server |
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Have knowledge of CISCO and Checkpoint is a plus |
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Have 2 - 4 years of networking experience |
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Maintain a high level of knowledge regarding the clients computing environment |
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Must have excellent Customer Service skills |
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Have excellent telephone, listening and communication skills |
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Be albe to answer questions regarding system errors or usage instruction |
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Must be able to minimize downtime by rapidly diagnosing and resolving problems |
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Be albe to track and document information regarding client calls using Remedy call tracking database |
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Maintain a high level of teamwork and communication |
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Have experience working with Customer Relationship Management technology |
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Ability and willingness to work/cover various shifts |
