Help Desk

Industry: Computer/IT Services
Annual Salary: Depends on Experience
Experience Required: Senior: 2+ to 5 years

Junior: Entry Level Education Required: Bachelor’s Degree
Job Type: Employee
Job Status: Full Time
Language: English

This position assesses and troubleshoots computer support problems and resolves problems of users in both English and Japanese. We are looking for self-motivated, team-oriented and highly organized individuals with excellent communication (written & verbal) skills in both Japanese and English. A work location will be at a client’s site in NY/NJ area. In response to our client’s request, this position does not have an established work schedule. You will be required to work a flexible schedule based on the client’s needs. Please understand that the position will require flexibility on your part.

Primary Responsibilities

Knowledge and Skill Requirements


1.Intermediate (for Advance Level) Network knowledge (TCP/IP, DNS, DHCP)

2.Intermediate (for Advance level) knowledge of Backup software, Antivirus software, and PC imaging.


1.Intermediate Network Knowledge (TCP/IP, DNS, DHCP)

2.Intermediate knowledge of Backup software, Antivirus software, and PC imaging.

--the followings are both Senior and Junior--

1. Excellent skills of Microsoft Office products.

2. Advanced knowledge of Windows 7/8/10, Windows Server 2008/2012, AD and creating batch file/scripting.

3. Excellent communication skills – speak, write and read in both English at the business level. Japanese bilingual skill is a big plus.

4. Documentation skill.

5. Must be authorized to work in the U.S.

Required Education and Experience


Bachelor’s Degree

Minimum 3-years of experience in a related position is required.


Bachelor’s Degree

The entry level of experience in System Engineer or a similar position is required.

Supplementary Qualifications

--the followings are both Senior and Junior--

Working experience in a Japanese company is a plus.

Speaking Japanese is a plus.

Any Microsoft Certification.

Any Citrix environment experience.

Any involvement of Project Management (Project Life Cycle).

Knowledge of Office 365/Azure/Amazon AWS Cloud.

Knowledge of Exchange Server, Lotus Notes and VMWare (knowledge of middle size storage).